1. Introduction

FBM24 ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or communicate with us.

2. Information We Collect

We may collect the following information when you place an order or contact us:

• Contact information: Name, email address, phone number / WhatsApp number
• Order information: Products purchased, payment method used (we do not store full payment credentials)
• Communication records: Messages exchanged via WhatsApp, Telegram, or email
• Technical data: IP address, browser type (collected automatically when visiting our website)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your purchase
• Provide customer support and handle replacement requests
• Send order confirmations and delivery information
• Improve our products and services
• Comply with legal obligations

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With payment processors solely to complete your transaction
• When required by law or to protect our legal rights
• With your explicit consent

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All communication regarding your order is conducted through encrypted messaging platforms (WhatsApp, Telegram). However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including providing customer support and honoring our replacement guarantee. We may retain certain data for longer periods if required by law.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)

To exercise any of these rights, please contact us via the details below.

8. Cookies

Our website may use basic cookies to improve functionality. These cookies do not collect personally identifiable information. You can disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites (such as WhatsApp or Telegram). We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated date. Continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, please reach out:

• WhatsApp: +88 016 1002 5424
• Telegram: @mrmarketer247
• Email: hello@fbm24.com
• Address: Dhaka, Bangladesh